Ferntree Gully Nissan

 

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From: Caroline Sent: Monday, August 04, 2008 7:32 PM To: michael@ftgnissan.com.au Subject: re micra

 

I rang and spoke to you last week regarding my new Micra, and the great service that Tim Cook provided. Tim was outstanding, his level of care and attention to detail, was first class, even to the point where he tracked down an item of importance to me that to my mistake,I had left in the car I traded in! So I just want to say thankyou, I am very happy with the car and I have had a bad experience in the past with a car purchase, so to be treated so well by Ferntree Gully Nissan was lovely, best wishes to Tim Cook and the crew.

Caroline

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From: Casey Booth Sent: Thursday, 26 June 2008 5:49 PM To: feedback@ftgnissan.com.au Subject: positive feedback

Hi all at Ferntree Gully Nissan Just wanted to say a huge thank you to you all for helping me with the purchase of my new nissan dualis.Everything went smoothly with the purchase as your staff were friendly, efficient and always willing to help.Greg Eckfeld was wonderful with working out a trade in on my car and then the final price of my dualis.Always in contact with me and was extremely kind to stay back after hours as we were running late to pick up the car(being a country girl didn't expect the 'peak hour melbourne traffic') and instead of rushing over things so he could get home- everything was explained thoroughly.A huge thank you Greg!!

I was also pleased with the 'after purchase care'. i received many phone calls from Greg and others just checking that I was happy with my purchase and the car was running smoothly. I thought this went beyond normal customer service and was extremely satisfied that they took the time to make a quick 5 minute phonecall -just to see how things were going.Another Huge thank You!!! The car is running smoothly and it is brillant to drive so overall I couldn't find a fault with the car or the service i received from Greg or others employed at Ferntree Gully Nissan.

A huge thank you again

 

regards

 

Casey Booth

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From: kazakoff Sent: Sunday, 16 March 2008 12:16 AM To: feedback@ftgnissan.com.au Subject: Nissan Navara STX purchased 23/1/2008 - WFW-300

 

I am writing to thank all the staff at Ferntree Gully Nissan for the excellent service they provided to me when I recently purchased my new Navara STX.   The salesman, Greg ECKFIELD was very helpful and answered all questions and any concerns that I had in relation to the car.   To Bronie and Kellie, thank you also for your help with the accessories added to my car.  

On a recent holiday to Robe, South Australia, I was extremely impressed with my Navara.   The Navara towed a 2 tonne caravan with no problems at all.   It was certainly a pleasure to drive and I told that to everyone that asked how the Navara went.

 

I would have no hesitation in recommending Ferntree Gully Nissan to all my family and friends.   It has been a real pleasure to deal with the team at Ferntree Gully Nissan.

 

Keep up the good work.

 

Kind regards,

 

George Kazakoff

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From: Hua Yi Li [mailto:hyl@unimelb.edu.au] Sent: Monday, 29 September 2008 1:45 PM To: feedback@ftgnissan.com.au Subject:

 

Dear Sir/Madam:

I am Mr Hua Yi Li (117 Fraser Cres, Wantirna South, Vic 3152). We just bought a lovely car from you last week. It is a very good car and we like it very much. Everybody in your team is very nice and friendly. Our dealer is Mr Paul Brown, and he is a very nice man and working very hard and gives us a lot of useful suggestions. It is nice to talk with him. We think your service is very high quality, and is good for the customer.

Thanks again!

Hua YI Li

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Adrian and Sandra

 

To the Team at Ferntree Gully Nissan,

Thank you so much for your help and support.

We are very happy with our new purchase and everything is going great.

We look forward to seeing the team again in future when we drop off our car for servicing.

Till then, thank you for all your help.

Many thanks,

Adrian and Sandra

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From: kazakoff Sent: Sunday, 16 March 2008 12:16 AM To: feedback@ftgnissan.com.au Subject: Nissan Navara STX purchased 23/1/2008 - WFW-300

 

I am writing to thank all the staff at Ferntree Gully Nissan for the excellent service they provided to me when I recently purchased my new Navara STX.   The salesman, Greg ECKFIELD was very helpful and answered all questions and any concerns that I had in relation to the car.   To Bronie and Kellie, thank you also for your help with the accessories added to my car.

On a recent holiday to Robe, South Australia, I was extremely impressed with my Navara.   The Navara towed a 2 tonne caravan with no problems at all.   It was certainly a pleasure to drive and I told that to everyone that asked how the Navara went.

I would have no hesitation in recommending Ferntree Gully Nissan to all my family and friends.   It has been a real pleasure to deal with the team at Ferntree Gully Nissan.

Keep up the good work.

Kind regards,

George Kazakoff

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Joanna Bright

 

Thank you,

I have been searching a while for a new vehicle.

I have met many car salesmen and the treatment in other dealership's were less courteous.

When I drove to Nissan Ferntree Gully, I was greeted by Marino, who's personality and demeanour and smile was very courteous and might I add 'non-condescending'

Being female and visiting other dealership I was often not taken serious when it came to purchasing a vehicle.

I was looking for a reliable family car and spoke to Marino about my needs both personally and financially.

Marino then spoke very fondly of the Nissan x-trail and had nothing but great reviews of this vehicle.

He took my financial position/needs seriously.

Being a single mum with two kids I work on a certain budget.

Marino then introduced me to Scott (business manager) who also assisted me in working on a budget that I could afford and was very happy with.

Upon taking this car on a test drive, Marino recommended that I also take this vehicle over night in order to really see if the vehicle would suit, my needs and that of my family.

I was overwhelmed and grateful with Marino's suggestion and thanked him for the opportunity to test this vehicle overnight.

I was even more convinced that this vehicle was the one I was looking for and informed Marino of this and the rest is history.

I love this vehicle, Thank you Ferntree Gully Nissan for the excellent staff, service and support.

I was so impressed with the staff service and support at Nissan, I introduced my Partner Rohan Watt who also bought a vehicle from Nissan Ferntree Gully the very next day.

Thank you Vena for her Cappuccino's and wonderful demeanour.

I would like to take the opportunity to thank everyone at Nissan Ferntree Gully for their attention, service and support.

Kind Regards

Joanna Bright

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Rohan Watt rohanwatt@mac.com 0409191650

Dear Craig

I would like to take this opportunity to say thanks to you,And very much so your team of guys and girls at Ferntree Gully Nissan, For me to walk in on Friday morning and then to walk out with a Car. I have been a Nissan man for all my driving years,So with this email i'd like to say thanks to Marino and Scott who were very helpful in bending over backwards to get the car ready in the one day due to me flying out on the Monday

So Again thankyou for all your help for now and time to come

regards

Rohan Watt

rohanwatt@mac.com

0409191650

 

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Full Name: Angela Martys, Phone: 0401 3420561, Email: angela.martys@lib.monash.edu.au,

 

Please pass on to relevant persons. I picked up my new Tiida last Tuesday - just want to say how brilliant all the staff I dealt with were. Theo - you are extremely professional and I tip my hat to you that I was not in my best form the day I came 'shopping' with my husband - I was actually quite ill that day and had little to say - you were the epitome of class and patience and one of the 'nicest' sales people I've ever dealt with - and I've dealt with quite a few. Thank you. Vena - you're gorgeous. Also very professional,'sympathetic' (to my angst)and an extremely approachable person. Kellie - you too are a joy. Very informative, but personal as well.A pleasure to talk to. Thanks for the photos. Scott - you're a hoot. Enjoyed your stories... and your customer service skills are great. Many thanks to all.

Angela Martys,

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Sent: Monday, 2 June 2008 3:58 PM

 

I would like to pass on my appreciation and thanks for both the service and
understanding by Paul Brown in relation to the trade in and purchase of the
above-mentioned Nissan Tilda.

I completed this transaction on behalf of my mother in law, which Paul
significantly simplified.

Faced with the time issues of having to repair a slightly damaged car (trade
in) Paul came up with a solution that resolved the issue.

Furthermore, the understanding displayed to my mother in law at the time of
handing in her late husband's car (trade in) and picking up her newer Nissan
Tiida was exceptional.

Paul, thanks you very much for your efforts, understanding and ultimately
service.

Regards
Chris Papas
 

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From: Robert & Maureen Holm Sent: Mon, 2 Jun 2008 12:01:29 +1000

 

We purchased a Nissan Patrol TI in April from your used car branch
and dealt with Paul Brown. We found Paul to be very efficient and easy to
deal with. Paul phoned us a few days after our purchase to make sure that
everything was ok which was very much appreciated. Having travelled from
North Queensland specifically to deal with your company, we were not
disappointed with any part of the transaction. Everything went smoothly and
we are very happy with our purchase. We would also like to thank Bronwyn for
her assistance. We have no hesitation in recommending Ferntree Gully Nissan
to any prospective purchasers.

Robert & Maureen Holm

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From: Kay Leck Sent: Wednesday, 21 May 2008 8:04 PM To: feedback@ftgnissan.com.au Subject: Phil and Kay Leck

 

Hello there,

We would sincerely like to thanks Bruce Stenhouse for his wonderful customer
service, which was second to none. Bruce was able to show us the car we
wanted, discuss the details of the car and delivery, put us in touch with
your finance people and all without even pushing us into making a decision.
To us, this is the best about FTG Nissan. Your staff are not just looking
for another sale, they seem truly interested in what their customers want,
need and are able to do. Our whole overalll experience with FTG Nissan has
been an absolute pleasure. Thanks to you all we were able to have a loan
car available to use whilst our car was being prepared for delivery and all
without a hassle. We thank you all, and especially Bruce for your service
and compassion shown to us whilst making the decision about our new vehicle.
We appreciate your service.

Kind regards

Kay and Phil Leck
 

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From: harbachan sandhu To: tim@ftgnissan.com.au Sent: Monday, May 12, 2008 8:56 PM Subject: Thank You

 

Hi Tim,

Just a quick note to thank you re. Purchase of my new D22.

I know there were better deals offered but I decided to support you as I
found you helpful and sincere. You took nothing for granted to earn your
sale and trust.

I will recommend you to anyone who's in the market for new car.

Once again thank you

Cheers,

Harbachan

 

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From: Jai Gould Sent: Thursday, 8 May 2008 7:33 AM To: feedback@ftgnissan.com.au Subject: thank you

 

To all the team at FTG Nissan

I just want to take a few minutes just to say a big thank you to Alister Hay
and all the team at FTG Nissan. It all started with a phone call to FTG
Nissan and i was very pleased with the way my phone call was handled. I
spoke to a family member who has purchased 4 new cars from FTG and was told
to go in and see someone so this I did. I was looking at purchasing a new
Navara ST-R 4x4. I walked into the show room and was greeted by reception
and that is where my buying experience started. That is when I meet Mark
Fait & Alister Hay.

I want to thank Alistar very much for his help in my purchasing of the
Navara and all the work he put into it. Well done.

I would also like to thank Scott Wendt the business manager who made it very
easy for me in purchasing, and this is just what i wanted, no pressure, so
thank you all. I also want to say a big thank you to all the staff at FTG
for your great service and not to mention all the great team work. It made
my buying experience fun and exciting, thank you very much.

I was extremely pleased with how good the service was after having
purchased my new Navara. The Parts and Servicing Department also made it a
great experience so well done to all the team in servicing. I will be more
than happy to refer friends and family and I will be back for the next new
car purchase. So if you are thinking of purchasing a Nissan go ahead it will
be a great experience not only are they a great vehicle but the team at FTG
Nissan make it all that more exciting for your new purchase..

Thanks again and i look forward to dealing with all the team at FTG Nissan
in the future.

Kind Regards

Jai Goul
Environmental Technologies (Australia) Pty Ltd
 

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From: markus hainz To: paul@ftgnissan.com.au Sent: Thursday, May 01, 2008 7:59 PM Subject: Thank You

 

Hi Paul,

A few weeks back you sold my wife Kylie and I, a Silver 2003 Toyota Prado,
WFZ 230.

I have already put a couple of thousand kays on the car and would just like
to say that I love it! When we spoke on the phone ( you gave me a courtesy
call about a week after the sale) I mentioned a couple of minor things such
as the loose window switch console and loose rear wheelarch flare which we
agreed we'd sort out when I bring it in for its service. Apart from these
little things the car is going great and I couldn't be happier.

I'd just like to take this opportunity to say thank you for making the whole
experience as pleasant as possible. You probably recall how stressed I was
on the day but I cannot fault the way you or any of the staff there at FTG
Nissan treated us during the buying process. It's the level of customer
service I would expect if buying a new prestige car such as a BMW or
Mercedes, not merely a used Toyota!

I will definately recommend you if I come across anyone needing to buy a car
and when it comes time to upgrade from the Prado, I'll definately keep you
in mind (depending of course on what I decide to replace it with).

Once again, Many Thanks.
-Markus and Kylie Hainz.

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From: feral Sent: Monday, 14 April 2008 2:44 PM To: feedback@ftgnissan.com.au Subject: New Vehicle Patrol

 

Dear Fern Tree Gully Nissan


Thank you for the greatest experience with buying a new Nissan Patrol.

I can nearly park it straight now!! The kids are rapt with all the space
they don't have to touch each other! Husband is happy he doesn't have to
come and rescue me from breaking down. I have had the first service and was
blown away again at the high quality of customer service. I can fully
recommend FTG Nissan too anyone looking at buying a new car.

I was dreading looking at cars and deciding on which would suit us. My
husband has a Nissan Patrol Diesel work ute and he loves it. He was
determined to get me to look at the Nissan Patrol 7 seater's. We came to look at same
second hand 4WD's but went to the new car yard by mistake.

There we were meet by Theo, he did not try to change our minds and gave
us the directions to the second hand yard, he even showed me what the new
4WD's looked like .We looked at second hand then came back.

We took the car out for a test drive and I was impressed with the
vehicles
performance and the space it had inside it. I am very pleased with the car
and the service that was provided to me and my family.



Once again Thank you

Deb Kendall
 

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From: Bennett Patricia Sent: Monday, 14 April 2008 2:48 PM To: feedback@ftgnissan.com.au Subject: buying our new Tiida

 

 

Last Monday the 14th April we picked up our new car and have some
observations to make on the whole process:

It has been clearly apparent in the dealings we've had with a range of
individuals that you either have terrific training scheme or you only employ
a certain kind of person because everyone was incredibly knowledgeable and
more than willing to answer our many questions. It was also clear that it
is considered a collective responsibility to look after customers and no-one
tried to palm us off because it wasn't their job.

Our salesperson Alister was very knowledgeable about the vehicles and was
able to honestly answer any questions we had. He was a pleasant person to
deal with and we didn't feel at all pressured or that we were dealing with
someone we didn't trust. Probably the only thing I would say is that he
could have pointed out to us when we about to sign the contract that it was
final and that there was no cooling off period - we had no intentions of not
buying the car but it might have been nice to know. I concede that this was
something I should have known but I also think that he could have said
something. This is not a big deal but it has concerned me a little as it
was the only thing I can fault about the whole experience.

We love the car and would certainly recommend the dealership to others.


Yours,

Trish Bennett.
 

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Dear Craig,

Thank you for your letter dated 10 April 2008 concerning our recent purchase of a new X-Trail T31.
As you are aware, we traded our 2003 model X-Trail for the new one. We didn’t consider alternatives to the X-Trail because we had had such a good run with the T30 model. It provided reliable transport, economy and comfort and had sufficient 4WD capability to be used as an all road vehicle. You may or may not be aware that we tow an A’van Cruiseliner and we found the X-Trail T30 to be ideal as a tow vehicle and still give excellent economy.
To sum up, every now and again a manufacturer designs and produces a good all round balanced vehicle and I believe Nissan has done that with the X-Trail. OK, so why trade it is the obvious question? The answer is that although the X-Trail T30 had served us well, it had over 100,000 km on the odometer and the new X-Trail T31 had significant extra safety features.
As you are aware, since the introduction of the T31 model, Nissan offered loyalty reward to existing X-Trail owners. Consequently we went to a number Nissan distributors (I don’t wish to name them) but we received only mediocre attention. I mentioned this to my daughter and son-in law (Melanie and Greg Joyce of Bakers Delight - Boronia Junction who recently purchased a Navara from FT Gully Nissan) and they recommended that we try FT Gully Nissan.
The difference was immediately noticeable; all of the sales team were friendly, welcoming and hospitable; and most importantly, showed considerable interest in our requirements. A test drive was organized and our existing vehicle valued with minimal fuss. And although your staff were working hard to make and close the sale they were not overly “pushy”. We finally reached common ground for the purchase and signed the agreement. Throughout the negotiations we were treated as valued customers. Russell Maher, Alister Hay and Mark Fait deserve specific mention.
Delivery took place on 9 April 15 2008 and it was pleasing to see the vehicle had been detailed properly and that all details on the agreement had been attended to. I guess that one would expect nothing else but one often hears otherwise. In particular, Alister and Kellie Broomhill explained the after sales service that FT Gully offer, introduced the service and spare parts managers and lastly Alister showed and demonstrated the features of our new X-Trail from front to back.
I look forward to your after sales service. I believe that the service that your sales staff demonstrated will continue. I have already booked the first 1000km service for Thursday the 24 April 2008 and Robyn Ivinson certainly indicated as much.
Finally, I would have no concerns recommending FT-Gully to other prospective Nissan drivers.
 

Yours sincerely,
Ian Wild

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From: p-davis1 Sent: Sunday, 13 April 2008 7:14 PM To: customer.care@ftgnissan.com.au Subject: Re: Greetings from Ferntree Gully Nissan

 

Bruce
Cato And Myself were very satified with Bruce. From the moment we sent off
the expression of interest in our patrol to finally meeting him their was no
hard sell as such. We were impressed with the service received from everyone
and would recommend our friends to your dealership .
Thank you for all your assistance.

Yours Sincerely
Peter and Cato
 

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From: Sonia Savannah To: paul@ftgnissan.com.au Sent: Wednesday, April 09, 2008 6:04 PM

 

Dear Paul

A much belated thank you for the excellent service you provided on the
purchase of my wonderful Nissan Pulsar Q hatchback. I was most impressed
with the level of care and detail you and your fellow colleagues provided.
As discussed in my initial visit, I was somewhat jaded by my previous
experience with other dealerships. Consequently, it was so refreshing and
astounding to find a dealership that prides itself on providing each
customer with an exemplary level of service, delivered effortlessly and with
integrity. Thank you so much for restoring my faith in your industry. I
will most certainly have no hesitation in referring your organisation for
future business.

Kind regards
Sonia Savannah
(One very happy customer)

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From: Leonie Manley  Sent: Tuesday, 1 April 2008 2:54 PM To: customer.care@ftgnissan.com.au Subject: RE: Greetings from Ferntree Gully Nissan

Craig,
>
> We were extremely happy with the service provided by Bronwyn during the
> purchase of our new car from your firm. Bronwyn, was extremely
> efficient and very easy to talk to. It was a pleasure dealing with her
> and I wouldn't hesitate in dealing with her in the future. She is to be
> congratulated on her customer service and the ability to establish a
> repour with the customer very quickly. Thank you once again for making
> it so easy for us to purchase our car especially as we live so far from
> Melbourne.
>
> Regards,
>
>
> Leonie Manley

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From: windy Sent: Tuesday, 1 April 2008 11:09 AM To: feedback@ftgnissan.com.au Subject: thankyou

 

Hi to all the staff at Fern tree gully nissan

Just to say thanks for all the help and advice that was given to my
husband and myself on the purchase of my new nissan micra.

Especially a big thankyou to Alister he gave us all the help we needed to
help us afford this car as we are pensioners, nothing was to much trouble so thanks Alister also to Kellie for all her advice on the package she presented to us,

Look forward to seeing you on my first 1000k service.

Good luck to Nissan Fern Tree Gully for the rest of the year



Jenny Pendrey
 

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From: Simon Zerial  Sent: 18th March, 2008  To: customer.care@ftgnissan.com.au

 

Dear Craig,

I am writing to thank everyone at Fern tree Gully Nissan and in particular Tim Cook, for the outstanding service and level of professionalism I received during our recent purchase of a 2008 Nissan X-Trail.

Having previously run a fleet of Subaru Forester vehicles for many years, we were reluctant to consider changing to Nissan. My first visit to FTG Nissan was in January, and from the moment I stepped onto the lot I was greeted by Mark and then introduced to Tim. From there I was overwhelmed by the service I received. Having visited several Ford and Subaru dealerships over the previous 2 weeks, the difference was nothing short of incredible! Tim’s knowledge of the X-Trail combined with his pleasant and relaxed demeanor was refreshing to say the least.

Not only did he organize for an immediate valuation of my vehicle, he offered a test drive then and there! I was suitably impressed with the X-Trail and on returning to the dealership I was invited into the Show Room to discuss vehicle extras. I felt no pressure at any stage and I left being promised a quote by the end of the day. That was exactly what I got and after further negotiations Subaru had lost our business.

Throughout the time consuming process of company purchase orders and Board approval, Tim was courteous and patient and answered all phone calls and emails promptly.

On Saturday the 15th March I took delivery and again from the moment I stepped into the Show Room I was warmly greeted by all. From the latte through to Vena’s tour of your facilities to the final handover from Tim, I was made to feel special and appreciated. Furthermore, your new RewardsOne and Green Fleet program further enhances your outstanding dealership and sets you apart from your competitors.

Not only will I be recommending the new Nissan X-Trail to my friends, family and industry colleagues, I will ensure they visit Tim and your dealership. FTG Nissan now has another brand advocate!

I look forward to many enjoyable years of driving the X-Trail and dealing with your staff and dealership.

Warmest regards,

Simon Zerial

 

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From: Suzana Martin Sent: Tuesday, 18 March 2008 2:24 PM To: feedback@ftgnissan.com.au Subject: new car feedback

 

Hi Craig ,I picked up my falcon on Friday and I am extremely happy with my
purchase. I found all the staff that I dealt with to be absolutely
fantastic and bruce stenhouse made it a pleasurable experience. I would not
hesitate to recommend ftg Nissan to family and friends who are in the market
for a car and will certainly head back there when myself or my wife are
looking for another car.


Kind regards Anthony Martin

 

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Dear Craig

We would like to take this opportunity to thank both Paul Brown and Ferntree Gully Nissan for assisting us in the recent purchase of our 2005 Nissan X-Trail

From the moment we entered the dealership, we did not feel pressured or rushed. Paul was extremely helpful and very accommodating to all our needs, and understood that we did not want to make a decision on the purchase of the vehicle after the first test drive.

We feel that Paul and Ferntree Gully Nissan made the process of purchasing our new car straight forward and hassle free. Even when dealing with the salary packaging company we are using, it was a fast and efficient process.

We are extremely happy with the after sales service we have received so far, and are delighted with the introduction of your Customer Relationship Department. It gives us confidence that Ferntree Gully Nissan is serious about ongoing Customer satisfaction.

Thank-you and we look forward to dealing with you in the future & would be happy to recommend Ferntree Gully Nissan to our family and friends.

Yours Sincerely 

James & Nicole Heathershaw

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From: Jenny Spiller Sent: Sunday, 17 February 2008 4:23 PM To: customer.care@ftgnissan.com.au Subject: Attention: Craig Pearce - Director

 

I recently purchased a Nissan Tilda STL 2007/8 from your Dealership and wish to let you know that I am extremely pleased with the service I have received from your staff. It was almost surprising to have such pleasant, helpful and Courteous staff, namely Alister and Kelly assist me with my purchase., unlike other sales staff I have come across in retail. Congratulations on having such a competent group, I appreciate their assistance and follow up calls to see how things are going with the car. I am very pleased to have been offered the extended warranty. The car has attracted plenty of attention from friends and family, who have commented on it's numerous features and how spacious the interior is. I am looking forward to many years of driving in this fabulous car.

Yours Sincerely

Guido Spiller
 

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From: George Kondou Sent: Thursday, 28 February 2008 12:36 PM To: feedback@ftgnissan.com.au Subject: Nissan Tiida sedan ST-L manual Importance: High

 

Dear Ferntree Gully Nissan,

We are very happy with our purchase of our brand new Nissan Tiida sedan ST-L.
This is the first time we have ever received such excellent service like this.

We have purchase new cars before from other Dealerships and the Salespeople are pushy and just care about making a sale, at Ferntree Gully Nissan my salesperson

Theo Mavridis made us felt totally relaxed and welcome and there is no pressure to buy. We got a very good deal, thank you for everything Theo.

Kind Regards,

George Kondou & Sylvia Yeung

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From: "Craig Phillips" To: "Paul Brown" <paul@ftgnissan.com.au> Sent: Tuesday, February 05, 2008 11:27 AM Subject: Re: lost email

 

Dear Paul,
 

We would like to thank you and commend you on the  excellent service that you and the team at Ferntree Gully Nissan provided to us when purchasing our Hyundai Trajet.

From the very first phone call that we made to enquire about the car, we received honesty, professionalism and efficiency. When we came to view and test drive the car we felt welcomed by all of the staff at your organization and extremely well looked after. We left feeling that we had made an excellent decision to purchase the car from your dealership.

 When we returned to pick up the vehicle we were extremely surprised at all the extras that were
 included in the purchase of the vehicle eg. champagne, bonus vouchers etc.

Overall the honesty and integrity displayed by you was what stood out to us. The after sales service that has been provided has also impressed us, leaving us feel assured that we have made a great decision in purchasing this vehicle!

 When spending such a large amount of money we have really felt assured at all times that we have made a sound decision on purchasing our vehicle from you. We have been refreshed at the attitude that you and your team members have towards customer service, and have totally changed our opinions on car salesmen! We have no hesitation on recommending everyone in the market for a car to purchase a vehicle from your company!

 Thankyou again for the brilliant service that you have provided us, we are looking forward to bringing our car back for its service! Keep up the great work!

 Bless you,
 Yours sincerely
 Craig and Rebecca Phillips
 

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From: Janet & Karl Sent: Friday, 22 February 2008 2:40 PM To: customer.care@ftgnissan.com.au Cc: petrina@ftgnissan.com.au Subject: Fwd: testimonial

 

Dear Tim,

My compliments and sincere thanks to you and your team. It's been nearly 10 years since I last bought a new vehicle and you have made this experience more than satisfiying.

Hats off to Nissan for producing the Navara STX, my wife loves it, my 5yr old son thinks it's awesome, I'm absolutely stoked, it's the perfect tradies dream. Ideal for my line of work and with the capability for access to any job site. We also plan to do some off road 4wd, camping trips and weekend getaways.

For us it has unmatched versitility and is money well spent!

All of my mates and work colleages are very envious.

Thanks Tim for your professional, honest and easy to relate to nature.

Thanks also to Mark, Vena and Kellie for their professional assistance.

Top marks also to your showroom and facilities.

I will have no hesitation in recommending FTG Nissan to anyone.

Regards,

Karl McDonald

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----Original Message-----  To: feedback@ftgnissan.com.au Sent: Saturday, February 16, 2008 3:58 PMSubject: Many thanks

To the staff at Ferntree Gully Nissan,

We are writing to thank you for the wonderful experience we had buying our 2006 Nissan Tiida.

After looking for a car for months on end we became frustrated at the lack of assistance and honesty from the dealerships we visited. Ferntree Gully Nissan was a breath of fresh air for us.

We would like to thank Paul Brown in particular for the excellent customer service we received. Paul was one of the only sales people that contacted us after we left our details on the internet. When we came to look at the car he greeted us with a smile, provided us with plenty of information, wasn't pushy or in a rush and in the end struck a fantastic deal with us.

On the day of pick up we were so impressed with how smoothly everything went. With all the little details taken care of (having a full tank of petrol, our next auto service complete, papers organized) the only thing left to worry about was driving the new car home in bucketing rain!

When we arrived home and described our experience the rest of the family were amazed at how the staff at FTG Nissan go beyond the call of duty! Needless to say we've been spreading the word. Its like our new slogan 'If you ever need a car go to Ferntree Gully Nissan'.

Keep up all the excellent work.
Stefanie and Matthew Kokkinakis.

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----- Original Message -----  From: "Damian Kot" <d_kot@optusnet.com.au>  To: <feedback@ftgnissan.com.au>  Sent: Wednesday, January 30, 2008 10:43 PM  Subject: Fwd: Returned mail: see transcript for details

 

Dear Staff at FTG Nissan

I have speaking to people at work and general public about your great assistance and help with the pathfinder I bought from you. It seems as though everyone in Melbourne already knows that you are the best place to buy a 4wd from.

I will with out a doubt be back to see your great staff when it's time to upgrade my vehicle in a few years. It was great to have someone help me set up my finances on the car and then
have others to show me around the car and have it presented to me in such a good manner. Thank you guys for a great experience, you'll definately be seeing me there for my next car and I'll be sure to pass on my experience to my family and friends.

Thank you

Damian Kot

P.S. I couldn't attach the photo like the others but I'm sure you guys
         can do that, thanks guys

 

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----Original Message-----  From: Tim Peck  Sent: Wednesday, 16 January 2008 8:42 AM  To: customer.care@ftgnissan.com.au;  Subject: Re:Greetings from Ferntree Gully Nissan

To all your staff at Ferntree Gully Nissan,

 I can see why you guys have been the most awarded dealer - ever. I was
 extremely happy with the service right throughout the whole process. Paul
 was very helpful with finding the right vehicle and Bronwyn was fantastic
 with the customer service side of things. It has been a pleasurable
 experience and I will certainly consider Ferntree Gully Nissan on my next
 purchase and will definitely recommend you Guys to my Family and friends.

 Thanks

 Tim Peck

---

----- Original Message ----- From: R Lambe  To: feedback@ftgnissan.com.au Sent: Monday, January 14, 2008 1:08 PM Subject: my new car 14/1/2008

Dear Paul

Sorry I haven't replied to your email of the 7/1/2008, but have been in
Alexandra until Friday 11th. This note is to say how much I am enjoying my
new car. It is very quiet to drive unlike my old baby that was getting
noisy with years. I also like to thank you for your attention to Russell and
me when we came looking for cars, firstly through car sales on the internet
that you phoned back about, and then when we came to the car yard to look
around and subsequently bought our car. It is really nice not to be pushed
or treated just like another sale. Russell and I are both enjoying driving
the car, and everyone has admired it and thinks its lovely. I have had a
couple of glitches that I have since worked out through reading the manual,
however I can still not work out how you unhook the back cover from behind
the seats, but I am sure that will work its way out.

Thank you once again

Regards
Anne Lambe

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----- Original Message ----- From: Christine Tonna To: customer.care@ftgnissan.com.au Sent: Thursday, November 29, 2007 8:05 PM Subject: Re: Greetings from Ferntree Gully Nissan

Dear Paul,

I just want to thank you for all you help with my new car. I really LUV it.
So do my friends. You weren't pushy like I had been told car salesmen were. I
wanted another car, but mum & dad found this one on the internet. After I
drove it it was LUV. I call it Squeak and have new seat covers & steering
wheel covers. You were all friendly and helpful.

Storm

---

From: Blanche White Sent: Friday, 23 November 2007 8:39 AM To: customer.care@ftgnissan.com.au Subject: Re: Greetings from Ferntree Gully Nissan

Dear Mr. Pearce,

I can't thank you and your staff enough for the fantastic, exciting
experience of buying a car from Ferntree Gully Nissan.

Alister Hay made me feel very special. He was very professional and
friendly and worked very hard to make sure that I was entirely happy with
every aspect of the sale.

Kellie Broomhall explained all the intricate details of warranty, service
and after care with great enthusiasm and I am looking forward to a long term
association with the dealership.

As far as the car itself is concerned, I have enjoyed driving a BMW for 7
years now and thought it to be a prestige car with great features. Having
driven my new Tiida for less than 24 hours, I can say with confidence, that
I feel as though I am driving a luxury car that is quiet, very "zippy", and
has every function I have ever wanted. My friends are very envious of my
new Nissan and I will do my best to convert them. They are also very
impressed with the GreenFleet recognition and I will certainly look up the
locality of "my trees" some time next year.

Once again, my sincere thanks to Ferntree Gully Nissan who certainly deserve
the awards they receive on a regular basis.

Kind regards,
Blanche White

---

----- Original Message ----- From: Drew Robb To: feedback@ftgnissan.com.au Sent: Wednesday, November 14, 2007 10:54 AM Subject: Re: Nissan Patrol purchased 10-11-07 by Drew Robb and Family

Hi Paul and sales staff,

Just a quick note to thank you for all your assistance in purchasing a Nissan
Patrol last weekend.

Due to my location 1 ¼ hours out of Melbourne most of the transaction took
place over the phone and internet, which was all hassle free.

The morning came to pick up the car and with a demonstration on the Patrols
features and my warranty requirements, 45 min I was driving away.

The following day my family went for a 400km day drive to play with my new
toy and found it to be a pleasure to drive.

Thanks again for a pleasurable purchasing experience.


Regards

Drew Robb

---

----- Original Message ----- From: The kimptons To: customer.care@ftgnissan.com.au Sent: Monday, 19 November 2007 8:17 AM Subject: Re: Greetings from Ferntree Gully Nissan

 

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----- Original Message ----- From: Ruth Evans To: feedback@ftgnissan.com.au Sent: Friday, November 16, 2007 11:55 AM Subject: Thanks

Dear Paul & Team,
Just a short note to say thanks for the deal on our new X-Trail.
We have just been down the Great Ocean Road to Port Fairy and all enjoyed the comfort offered by the luxury edition!
We were pleasantly surprised by the honest and down-to-earth service that we received with Ferntree Gully Nissan - it's a refreshing change in the used-car market!
Thanks again 
Kind regards
Ruth, Carl & Baby Eifion 

---

----- Original Message ----- From: Graham & Helen To: michael@ftgnissan.com.au Sent: Sunday, October 28, 2007 2:47 PM Subject: New Vehicle Purchase - X-Trail XT-L

 

Hello Michael,

 

I would like to take the opportunity to thank your organisation Ferntree - Gully Nissan for the remarkable attention I received

on the purchase of my new vehicle the X - Trail  XT - L.

 

Mark Fait and myself  hit it off qutie well from our first meeting and I found a similar snse of humour prevailed between the two of us.

 

In any business transaction there is always a give and take position, and Mark was always ready for this situation.

 

On this occassion being my fourth vehicle purchase from Ferntree - Gully Nissan, Mark made the transaction more approachable because I was considered a VALUED customer.

 

After the completion of the deal Mark introduced me to Kellie Broomhall and her detailed explanation of warranties, services,

and other Nissan advantages made the entire exercise a very pleasant event.

 

Michael once again thanks very much.

 

 

Graham Ruthven

 

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26/10/2007          TESTIMONIAL REGARDING FERNTREE GULLY NISSAN

 

 

Dear Sir/Madam,

 

This is by far the best used car buying experience we have ever had. From the moment we first walked into the showroom till we drove out, in our newly purchased Nissan Pathfinder, we experienced first class service and attention.

 

Bruce and Steve were a pleasure to deal with, extremely professional, knowledgeable and courteous. Not only will we be recommending your services to everyone we know, we will be returning to Ferntree Gully Nissan when our car requires servicing.

 

Delivering what you promise is the foundation of good business and you have certainly done this.  We are certain that's why you sell so many cars to satisfied people just like us.

 

We appreciated Bruce taking the time to understand our needs and ensuring that the cars he showed us would suit our lifestyle.

 

This has been the ultimate car purchasing experience! Thank you again for your excellent service and attention to detail.

 

 

Phil and Sue de Pyle

 

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----- Original Message ----- From: Vic Fitzpatrick To: feedback@ftgnissan.com.au Cc: micheal@ftgnissan.com.au Sent: Wednesday, October 24, 2007 12:18 PM Subject: My buying experience

 

To Alister Hay'

I would like to thankyou for the, certainly most pleasurable new car purchase I have had. I was recommended by a friend to visit FTG Nissan as he had brought several new cars in the past. He was not wrong, there was no pressure, feeling, he had all the relevant information which I had asked for, when he promised me he would call about the arrival and progress of my vehicle he did. Everything was on time and correct. I had not had that kind of service and commitment in a vehicle purchase before. And even the follow up with servicing schedules and

a complete run through and brief tour of the service area.

I certainly would recommend FTG Nissan for a new car purchase to my friends and also

to Alister for a new car purchase.

 

 

best regards

Vic Fitzpatrick

 

 

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From: karen wilby To: paul@ftgnissan.com.au Sent: Wednesday, October 03, 2007 6:01 PM Subject: My Testimonial

 

Dear Paul

 

I would like to take the time to thank you and the team at Ferntree Gully Nissan for your very professional and personal service over the past week. I was impressed by your prompt and efficient service and was very happy with the price you secured for me. The whole experience, thus far, has been a real pleasure.

 

The customer service was exceptional and I should say, from prior experiences, that a lot of other dealers could learn a lot from you.

 

I cannot imagine a more pleasant and stress free car buying experience.

 

I'm utterly amazed at how simple this whole process has been. Buying a car is not meant to be this easy - or maybe it is but only you get that!
 
Thank you so much for all your effort in making this happen.
 
On the whole it has been a fantastic experience which I will share with family and friends.
 
With kind regards

Karen Wilby 

 

 

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-----Original Message----- From: Andre Gilbert [mailto:andre.gilbert@bigpond.com] Sent: Thursday, 5 July 2007 3:24 PM To: customer.care@ftgnissan.com.au Subject: RE: Greetings from Ferntree Gully Nissan

 

Craig

Thankyou,

 

I know you wont remember us but we actually purchased our first Nissan from you yourself in 1992 when you were a salesman & your Dad still worked there.  It was a little Pulsar Q hatch – the 2ltr one.  So obviously we’re more than happy to come back to you guys. 

 

Andre purchased his Pathfinder in 2002 & we’ve been more than happy & this time around the same.  All the staff were fantastic that we dealed with & nothing was too much of a bother.

 

Once again thankyou, I’m enjoying the car &n the experience of buying a car from FTG Nissan was exceptional.

 

Jenny Gilbert

 

 

 

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----- Original Message ----- From: susie&frank To: feedback@ftgnissan.com.au Sent: Wednesday, June 20, 2007 10:41 AM Subject: new X-Trail

 

Dear Management & Staff

Ferntree Gully Nissan

 

It was with regret that my wife said to me that she wanted to get another car to carry the dogs around in. The Pulsar was fantastic, never a moments problems, except for the dog hair on the back seat, so it had to go. Suzie thought the X-Trail would do the trick, put the dogs in the back and keep them off the seats, this meant I was off to the car yard (I would rather go to the dentist and have all my teeth out).

 

First stop, FTG Nissan, used cars (what am I doing here) trying not to look conspicuous looking at used X-Trails, enter Bruce Stenhouse. "Can I help you" said Bruce, "Just looking at the moment, interested in x-trails but not buying today". Bruce asked who will be driving the car, I said . my wife,he turned to Suzie and asked her if she knew much about the X-trail, she replied that she didn't. Well, Bruce dumped me, grabbed Suzie and took her all over the car, showed her under the bonnet, in the back, interior, safety features, difference between ST, Ti and Ti-L. The fact that Bruce knew that we were not buying today and he spent so much of his time showing us around the car astounded me. We left soon after and started the serious side of getting another car.

 

Next Saturday, instead of sneaking in I found Bruce and said, lets forget the used cars and start looking at a new one, after a short time of working out a price, the deal was done, next step was choosing the colour, extras, finance and getting rid of the pulsar. We sold the pulsar privately and there was a few days we would be without a car, I rang Bruce up and explained my problem, within an hour we were driving a loan car. If this type of service keeps up we will not have a problem with FTG Nissan I mentioned to Suzie.

 

It turned out to be a pleasure to buy a new car rather than a chore, nothing was to much trouble for anyone, if all your car sales people are like Bruce Stenhouse you will have no problem selling a lot of Nissans. Special thanks to Scott, Kellie and Russell as well.

 

Regards

Frank & Suzie Hoare

 

 

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-----Original Message----- From: Rajeev Upadhye [mailto:rajeev@people.net.au] Sent: Thursday, 21 June 2007 3:04 PM To: customer.care@ftgnissan.com.au Subject: Re: Greetings from Ferntree Gully Nissan

 

Greg,

Thank you for the great experience with Buying the Nissan X-Trail

I enjoyed the opportunity to meet with you The high level of creative energy among your staff, as well as their personal service was obvious and very gratifying to see.

In addition to the information shared, even while negotiating  i was very much satisfied with your openness and honesty.

If any of my friends wish to buy a Nissan i would definitely recommend you and your Dealership so that they first hand see the professionalism ,  openness and great service. 

Now there is no doubt in my mind that why you are the " No 1 salesman and most awarded dealership".

Thanks once again for all your help,

Best Regards,

Rajeev.
 

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From: Lynne Rees [mailto:fivestars@alchemyapartments.com] Sent: Tuesday, 19 June 2007 11:35 AM To: customer.care@ftgnissan.com.au Subject: RE: Greetings from Ferntree Gully Nissan

 

Hi Craig,

My new car is sensational; don’t know why I didn’t buy one sooner! I can see why you are so proud of you’re team their; and they are a team. They work together brilliantly, which is always the key to success. Would make going to work easy I imagine!

Thanks again

Cheers Lynne

 

PS: The turning circle is a tad larger than a Lancer!

 

---

 

16/05/2007

 

Dear Alister Hay

 

Re: My New Nissan Tiida ST-L Hatchback 2007

 

This is my first brand new car that I have bought and you and the team at Ferntree Gully Nissan made it a very enjoyable experience for me. I had no idea what to expect in the Ferntree Gully Nissan showroom after I received a reply by email from my enquiry at www.carsales.com.au. However, as soon as I walked into your showroom I could feel the vibes of harmony, integrity and team spirit. Many people were working together for the benefit of me, the customer. This gave me a sense of calmness and a feeling that this is definitely the right place to buy my car. At the time I didn’t know that this dealership had won so many awards for customer service and excellence but now I can understand why.

 

From our first meeting I was shown all the features of the Nissan Tiida, first in brochures and then on the car itself. You were patient, understanding and considerate of my individual needs. Although you were factual about the Tiida you also incorporated lots of good humour in your explanations. Thanks Alister. I didn’t know that buying a car could be so much fun!

 

After finally deciding on Polar White for the colour I paid my deposit. Within two weeks my new car was shipped in with the extra features added and ready to drive away from your showroom. Everything went smoothly from day one.

 

When I came in to collect my car Scott finalised my receipt and Kellie gave me a very thorough overview of how to book in for regular services. She then introduced me to Craig in the servicing department. I was impressed with the services that you have to offer while my car is being serviced, especially your free courtesy car or shuttle bus and the waiting lounge.

 

Now, after having driven my new car for a few days, I am enjoying the on-road experience of the Tiida. It’s so easy to drive and I feel as though I’m floating on air. The rear sensors are literally sensational and the central locking, automatic transmission, power steering and safety features make a great combination of both freedom with security. Yes, I am thoroughly enjoying getting from A to B in my Nissan Tiida.

 

Ferntree Gully Nissan’s excellence has already started to spread by word of mouth to my friends and family and I’m looking forward to returning to you for my regular services.

 

Thanks Alister and the team

It’s been a pleasure doing business with you

 

Yours sincerely

 

 

Ms Linda Calwell

 

 

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From: the butterfields To: customer.care@ftgnissan.com.au Sent: Monday, May 14, 2007 4:50 PM Subject: Re: Greetings from Ferntree Gully Nissan

 

Dear Craig,

I was just about to sit down and write you an email when I received this one from you. I have heard from Mark Fait today asking if everything is well with our new XTrail.

Wayne, Andrew and I could not be happier and wish to pass on our feelings on the wonderful service we received from everyone on your team at Ferntree Gully Nissan.

From the moment we contacted you we were made to feel important.

We would like to take the opportunity to thank especially Mark Fait who treated us like VIP's and spoke to us person to person at all times. Nothing was any trouble to him and he made the whole experience of buying a Nissan a pleasure.

We never, at any time, felt pressured to buy and that is so refreshing after some of the experiences we have had in past years.

Kellie Broomhall was tremendous at delivery time, giving us all of the necessary information in regards to servicing etc.

We found all of your team extremely friendly and professional at all times.

We would have no hesitation in recommending your dealership to other people.

Our main goal for the future is to purchase a pop-top caravan and hit the road and we feel confident that the XTrail will be the ideal vehicle to help do that.

Looking forward to a long and pleasant association with your dealership.

Regards

Wayne, Julie and Andrew Butterfield

 

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Hi Craig,

Darren and I would like to thank Greg Eckfield & Scott Wendt for being so helpful with regards to buying the Nissan and with the Finance of the car. 

In regards to the finance we received a very good quote from our Accountants through one of their Finance Companies which we unfortunately decided to go ahead with but from the 11th May (we were supposed to collect the car on the 19th May, actually mid week) until the 25th May we were filling in and signing document after document and by Friday, the 25th May they still did not have approval for the Finance.  I had spent hours and hours emailing and talking to the Accountant and the Finance Company & was extremely disappointed with the outcome. After deciding enough was enough with this Finance Company because of their incompetence & lack of any kind of Procedure for Financing cars, I  rang Greg to advise we no longer wanted to deal with this Finance Company and Scott emailed & rang me Friday to advise the Finance was approved and we could collect the car Friday, 25th May... that is fantastic Service.  Darren was unable to leave work before 7.00 PM Friday or Monday so he collected the car on Tuesday spending less than an hour to collect the car from Greg & sign for the Finance with Scott only requiring the following information:-

Drivers License

Rates Notice

Proof of income

Certificate of Insurance

Names, Addresses and phone numbers of 2 people as a reference point for the financier

Visa for the 1st payment and account number to set the direct debit up

So thank you for having such competent and helpful staff with Procedures in place that make life so much easier for your Customers.  Darren and I will recommend Nissan FTG to anyone we know wanting to purchase and finance a new or used car.

Kind regards,
Katrina Charles
Office Manager
DARREN CHARLES T/AS DARREN CHARLES
 

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Dear Craig

Firstly an apology for not replying sooner.  I had

visited your car sales on many occassions looking for

the right car for myself.  On all occassions everyone

that spoke to me were very helpful.  At all times I

dealt with Bruce.  When I finally found the Astra,

Bruce helped me to buy it.  I asked him many silly

questions but he answered them all.  After paying the

deposit the help from all the staff along the way was fantastic.  When picking up the car it was the same again, all staff very helpful.  It made me feel very special and I'm glad I continued visiting until I found my car.  Congratulations to you and your staff, I will certainly recommend Ferntree Gully Nissan. Regards Annette Sadler

 

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From: Fiona [mailto:pinktea@aapt.net.au] Sent: Wednesday, 25 April 2007 5:43 PM To: feedback@ftgnissan.com.au Subject: Great service

 

 

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From: Sophie [mailto:duncsoph@optusnet.com.au] Sent: Wednesday, 25 April 2007 10:06 AM To: feedback@ftgnissan.com.au Subject: Nissan XTrail

 

Hi

We bought our first ever new car off Russell and the service was excellent. I had been looking at Nissan X Trails for a while and I had done my homework on what I wanted accessories etc.

I found Russell was very down to earth, and didn't make you look like a fool, like Blackburn Nissan did. I did go to Croydon where I could get a great deal, but Russell beat them with a better price. Also when I rang my insurance company I was enquiry on  how much would it cost to get an 2007 xtrail insured , they told me said there wasn't an ST  X Trail on their system, so maybe the plates were 2007 compliant and not built in 2007. Russell showed me that the car we were getting was built in Jan 2007, an compliant in 2007. So I was relieved as the ones at Croydon and Blackburn were both built in 2006 ,but compliant in 2007

The service that everyone gave was great. Russell spent quality time going over the car, and making sure when we were signing the contract that what we were getting everything we had asked for.

When our money came through I rang Bronie to say that they have come through and to get the car ready for pick up on Thursday.

I then rang my car insurance AAMI and told them that I wanted cover for the Nissan 2007 ST . They again told me that there isn't a 2007 ST XTrail on the system and only STS and TI were on their systems as 2007.

I advised them that I saw the plates. They would not take my word, and I said if I could ring the car dealer to ring you so this could  get sorted out. Russell wasn't in the day I rang ,and told me if he wasn't there to ring Bronie. I rang Bronie and told her of the situation and could she ring AAMI for me as they were going to insure the car as a 2006 and not 2007. Bronie said she will call me back as soon as she gets off the phone from AAMI  Bronie rang about 5-10 mins later and told me that everything was fixed up with Aami, they just needed me to ring again and give some more personal details

I rang Aami and the car is now insured as 2007.

Everyone at Nissan FT Gully was great.

I would like to thank Russell and Bronie for going that extra mile.

PS Its a great feeling driving a new car, and we love it!!!

 

Kind Regards

Sophie and Duncan

 

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From: R & L Beck [mailto:loriron@bigpond.net.au] Sent: Thursday, 19 April 2007 10:59 PM To: feedback@ftgnissan.com.au Subject: Purchase of new X-Trail